Nevertheless, us carrying out exchanges through third party companies doesn't suggest we forfeit our responsibility for that exchange. In case you operate into any troubles throughout the exchange, just Permit our support workforce know and we are going to make it easier to out inside the shortest time achievable.
Kindly Take note that we will be able to return frozen resources only for every ask for of a Regulation Enforcement Authority. The request must have a clear intent to return the funds and also have the information regarding the transaction in problem.
ChangeNOW’s AML/KYC course of action is supported by an automatic hazard avoidance system. If a transaction is marked suspicious by this system, the exchange is placed on keep and The client in problem is then requested to verify their identity.
In these circumstances, we encourage you to definitely Call our guidance staff. The exchange may be ongoing from there, or alternatively, you are free of charge to ask for a refund.
The best way to avoid it really is to split your coins: remember to you should definitely did it right before arranging a transaction.
The procedure is often tracked around the exchange web site as you build it. Your exchange historical past is demonstrated on exactly the same page, so we advocate to bookmark it.
It means exactly that — exchanges of particular trading pairs are carried by means of our companions. These exchanges are not Substantially diverse from standard ChangeNOW exchanges, nonetheless, There are several issues you should Remember:
In this type of case, please Get in touch with our support workforce at [electronic mail secured]. We are going to do our best to refund you within just 24 hrs. Nevertheless, we need to warn you that in certain really uncommon situations there might be no probability of obtaining the funds again.
If you wish to acquire copyright with USD, EUR or any fiat currency, you will need to enter your electronic mail tackle about the side of our third-party associates, Guardarian and Simplex.
If you wish to exchange resources at a set charge mode, the ready time for any deposit is 20 minutes. Be sure to be attentive and deliver funds promptly just after producing an exchange.
7 to $twenty. We’re focusing on lowering the negligible exchange amounts for many of the cash accessible on ChangeNOW. In case the deposit you’ve despatched us is fewer than the minimal exchange amount of money, we won't be capable to finish the exchange and assure a refund.
Just after ChangeNOW has been given the confirmation of you acquiring passed the KYC treatment from SumSub, the exchange is concluded, and also the exchanged money are then sent to the required receiver wallet handle.
Utilizing fastened level exchanges potential customers us to put down a small reserve to guarantee your safety from exchange charge fluctuations. It's involved into changenow exchange the speed you will notice firstly in the exchange, no other service fees integrated.
Select the currency you would like to deposit for the exchange within the ‘You Ship’ drop-down checklist. You'll be able to scroll the record of accessible currencies or type in the name/ticker.